CONTACT US

Our online store is open 24/7. We normally respond to inquiries from Monday – Friday, 10:00 am – 5:00 pm.

Frequently Asked Questions

Please read our FAQ before sending us a message.

How do we place an order?

Hi there! Kindly view our how to order page for step by step instructions on ordering online. We hope this will guide you thoroughly in your online shopping experience.

How to order

 

What exactly happens after ordering?

Thank you for ordering

  • If you ordered via bank deposit: Kindly expect an email with payment instructions. Once payment has been made, please send a copy of the deposit slip here.
  • If you ordered via PayPal: Kindly expect a confirmation email.

We’re with you every step of the way

Just sit back, relax and wait for your order to arrive at your doorstep. We’ll send you another email once your order has been shipped, and a final email to notify you when the order has been delivered.

 

Do I receive an acknowledgement for my order?

Of course! We will send you a confirmation email after you place your order. This email will include your:

  • Order number
  • Order details
  • Your shipping and billing details
  • Further instructions
Which payment methods are accepted in the Online Shop?

Credit card payments:

Visa, MasterCard and American Express payments are accepted. Checkout process will be done through Paypal, a secure and reliable checkout getaway used by millions of online stores.

Bank deposit or fund transfer payments:

  • Bank of the Philippine Islands
  • Banco de Oro

Your convenience is our priority. If any of these payment options is not available to you, kindly send us a message and we’ll try to find an alternative option for you.

What shipping companies do you use?

We ship worldwide! We normally use Zoom Courier and Xend, depending on location and availability. For international shipments, kindly take note that customs fees will be shouldered by the buyer.

How long will delivery take?

We normally ship out orders 1-2 days after payment confirmation. We will also send the tracking number of your package via e-mail.

Metro Manila

Your package should be delivered within 3-5 working days from date of payment confirmation.

Provincial areas

Kindly expect your package within 7-10 days from date of payment confirmation.

International

Kindly expect your package within 2 weeks from date of payment confirmation. Sometimes, you might expect some delay from customs. In this particular instance, we will give you the tracking number and help you follow up your orders.

How secure is shopping in Play Platter? Is my data protected?

Our site has a Security Layer Certificate installed so your data is protected. Furthermore, when you pay via credit card, you input your details via Paypal, a safe, secure and reliable payment getaway used by millions of e-commerce stores worldwide.

Send us an email

We’d love to hear from you! Just send us a message and we’ll get back to you within 2-3 business days.

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MORE QUESTIONS?

We’ve listed down shipping, payment and how to order concerns in detail. We hope this will help. If we have missed out anything, just send us a message.

General FAQ Shipping inquiries Payment CONCERNS How to order

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