Our online store is open 24/7. We normally respond to inquiries from Monday – Friday, 10:00 am – 5:00 pm.
Frequently Asked Questions
Please read our FAQ before sending us a message.
Hi there! Kindly view our how to order page for step by step instructions on ordering online. We hope this will guide you thoroughly in your online shopping experience.
Thank you for ordering
- If you ordered via bank deposit: Kindly expect an email with payment instructions. Once payment has been made, please send a copy of the deposit slip here.
- If you ordered via PayPal: Kindly expect a confirmation email.
We’re with you every step of the way
Just sit back, relax and wait for your order to arrive at your doorstep. We’ll send you another email once your order has been shipped, and a final email to notify you when the order has been delivered.
Of course! We will send you a confirmation email after you place your order. This email will include your:
- Order number
- Order details
- Your shipping and billing details
- Further instructions
Credit card payments:
Visa, MasterCard and American Express payments are accepted. Checkout process will be done through Paypal, a secure and reliable checkout getaway used by millions of online stores.
Bank deposit or fund transfer payments:
- Bank of the Philippine Islands
- Banco de Oro
Your convenience is our priority. If any of these payment options is not available to you, kindly send us a message and we’ll try to find an alternative option for you.
We ship worldwide! We normally use Zoom Courier and Xend, depending on location and availability. For international shipments, kindly take note that customs fees will be shouldered by the buyer.
We normally ship out orders 1-2 days after payment confirmation. We will also send the tracking number of your package via e-mail.
Your package should be delivered within 3-5 working days from date of payment confirmation.
Kindly expect your package within 7-10 days from date of payment confirmation.
Kindly expect your package within 2 weeks from date of payment confirmation. Sometimes, you might expect some delay from customs. In this particular instance, we will give you the tracking number and help you follow up your orders.
Our site has a Security Layer Certificate installed so your data is protected. Furthermore, when you pay via credit card, you input your details via Paypal, a safe, secure and reliable payment getaway used by millions of e-commerce stores worldwide.
Send us an email
We’d love to hear from you! Just send us a message and we’ll get back to you within 2-3 business days.
Don’t forget to follow us! We’ll be posting news and updates in our social media pages. See you there 🙂